Develop Employees


“Unless managers–not just training professionals– have the skills to continuously upgrade the performance of sales professionals, these managers are not contributing full value to their company.”

Luxury Sales and Service Skills Training

How effectively does your sales and service team meet their sales targets and build customer loyalty?

Shanker Inc. helps sales teams surpass their goals by providing they skills they need to exceed client’s expectations. For both retail and business-to-business sales groups, a key focus is to develop strategic–rather than reactive–selling skills. Sales teams learn multiple techniques for overcoming resistance and successfully negotiating sales agreements. The results? Increased sales, even in difficult economic times.

Services we provide:

  • Masterful Selling Skills
  • Business-Building Account Management™
  • Sales Management Skills
  • Overcoming Customer Resistance
  • Balanced Negotiation Skills™
  • Closing More Sales
  • Building Client Relationships
  • Customer Skills for Phone Reps
  • Persuasive Presentations
  • Territory Development

Return to top

Manager Skills Training

How effectively do your managers meet their goals by skillfully managing through others?

Shanker Inc works with managers to develop the expertise they need to execute strategies through others faster, better, and on budget. In short, we create managers that clearly distinguish themselves from the competition. We build management teams capable of attracting and retaining top talent, thereby ensuring a stable, high-performance workforce.

Services we provide:

  • Management Communication that Creates Results™
  • Manager as Mentor & Coach™
  • Coaching for Breakthrough Performance
  • Delegation and Agreements
  • Conflict Resolution
  • Hiring the Best: Selecting Top Performers
  • Documenting Employee Performance
  • Conducting Performance Appraisal Interviews that Make a Difference
  • Leading Effective Meetings
  • Motivational Toolkit
  • Presentation and Facilitation Skills
  • So Now You’re a Manager

Return to top

Team Skills Training

How effectively do your managers meet their goals by skillfully working with others to build high-performance teams?

Shanker Inc. provides employees with the skills and knowledge they need to create high-impact teams they enjoy being part of..A unique outcome of our team-building approach is the commitment individuals make to the quality of both their own–and the team’s–performance.

Services we provide:

  • Building High-performance Teams
  • Team Communication Skills
  • Team Leader Skills
  • Team Member Skills

Return to top