Global Reach

Global Reach
Shanker Inc. has the capabilities to deliver our consulting services and learning programs across
30 countries and 12 languages.

north america south america europe asia pacific africa


Companies doing business internationally recognize that delivering a consistent brand of customer service across global markets is critical to their success. Such companies look for international partners that have the capability to design and deliver training and consulting services in multiple cultures.

Shanker Inc. answers this call to action. For more than 20 years, our clients have looked to us to establish an international standard of behavior for their sales and management teams that achieve distinctive global brands of service and leadership.

“Defining and applying international standards can be a complex undertaking. What works in one region, does not necessarily work in another. Our heavy reliance on local trainers and consultants from the country in which we are working allows us to navigate this sea of complexity.”

Hallmarks of Our International Business Practice:

Global Perspective–
Regional Customization
Shanker Inc. works with clients to identify the essential touchstones across international markets that create a customer experience that not only increases sales, these behaviors match their company’s values, standards and brand.

Our instructional designers, trainers and consultants are sensitive to regional differences in consumer expectations. We are respectful of cultural differences and are attuned to subtleties in wording and tone. We use up-to-date colloquialisms to demonstrate their understanding of the country and region in which they are working.

Behavior Change that Lasts
A hallmark of Shanker Inc. services is working closely with clients to ensure that new skills and behaviors are reinforced and applied when participants return to their job. Managers learn how to effectively establish employee accountabilities as well as the best ways to coach and model new behaviors.
“Regardless of the culture, managers need to create an environment of accountability in which they model, coach and nurture the new behaviors if they are to be sustained.”

Our manager learning programs are currently taught in nine languages.

Seamless Implementation by an International Delivery Network of Consultants and Trainers. SyNet.
Shanker Inc. ensures quality by managing international projects through a single point of contact. This allows a rapid response, streamlined communications, cultural sensitivity and consistency of delivery regardless of project size or scope.

SyNet, our global network of certified consultants and trainers, is carefully screened for required core competencies. This allows us to offer our proprietary programs in 12 languages and 30 countries around the globe. To ensure effective skill transfer to participants, we use local consultants/trainers. All our consultants/trainers speak both the local language and English fluently.

Using a hands-on approach to ensure quality control, Shanker Inc. continuously works to develop the members of our international consulting network by holding face-to-face certification and coaching sessions for all projects.

North America

Canada
United States

Europe & Middle East

Austria
Belgium
Czech Republic
France
Germany
Hungary
Italy
Latvia
Netherlands
Poland
Russia
Spain
Sweden
Ukraine
United Kingdom

Africa

South Africa

South America

Argentina
Brazil
Mexico

Pacific

Australia

Asia

China
India
Japan
Korea
Malaysia
Singapore
Taiwan
Thailand