What Our Clients Say About Us

“Shanker Inc. has profoundly impacted the performance of our retail operation, giving us the tools to increase sales. They also have taught our entire sales organization not only how to negotiate but how to successfully handle the always more demanding customer. We have gained at least 4 points on our margins. The results are unbelievable: It works!!! Our customers are happy, and our CFO is thrilled. Each person who has worked with Martin has been changed forever.”

- Nathalie Guedj, Past President and CEO of Van Cleef & Arpels,
  Current President and CEO of Carerra Y Carerra

“Martin has an intuitive understanding of retail and how to develop the business through people. The Manager as Mentor and Coach programme has provided real behavioural changes enabling our store managers to deliver significant results through their teams. Martin’s training is very focused, well planned and interactive. His ability to engage participants in and out of classroom (in the store) is commendable. The way he runs ‘real’ play is impactful with sharp feedback and insightful sharing.”

- Ruth King, VP Human Resources
  Lane Crawford, Hong Kong/China

“Not only has Shanker Inc. given our sales professionals the skills to increase sales, the manager training is a strategic part of our success, building employee accountability to further drive sales.”

- Joy Frommer, VP International Retail, Burberry

“At Yves Saint Laurent I placed a big emphasis on client care. What Martin helped me achieve were dramatic results in all our stores! In outer markets we saw a 45% increase lasting for four months and subsequently resulting in a sustained 20% increase.”

- Claudia Cividino, VP, Reed Krakoff & former VP, Yves Saint Laurent

“We’ve tried many approaches to improve our customer service. By working with Shanker Inc., we finally are able to see real behavioral change in our sales professionals, which directly led to exceeding our sales projections. We have found their training programs to be very effective in producing quick results.”

- Ellen Careaga, former VP Stores, Montblanc

“I’ve had the pleasure of working with Martin Shanker and Shanker Inc. at Lacoste USA and at Kellwood Company, for the Vince retail stores. In both instances Shanker Inc. formalized our sales training and provided hands-on training to managers and sales associates. Both businesses saw immediate improvements in the quality of sales and generated volumes. After the roll-out at Vince, Martin provided 1-on-1 coaching sessions with our managers and sales professionals, which was extremely valuable in reinforcing the program. Martin’s retail background and uncanny ability to identify associates’ strengths and opportunities resulted in quick positive results. I highly recommend Shanker Inc.”

- Bob Ross, President, Original Penguin Retail a division of Perry Ellis International
  Former SVP Retail, Kellwood Company and former VP of Retail, Lacoste USA