Thought Leadership in Luxury
What’s Wrong with Clienteling Today?
While today's high net worth clients are demanding more personalization, luxury retail has become more impersonal. The velocity with which luxury is growing, along with…
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Have Luxury Retailers Finally Caught Up With Customers?
In the several years since we first published our article about the gap between customers and retailers, the world has seen a global pandemic, supply…
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Is Luxury’s Current Success Disguising Future Problems?
It’s unquestionable that luxury brands have executed brilliantly in creating customer demand for their products and services – perhaps more than we thought was possible…
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Retention Of Top Talent Is Luxury Retailers’ Biggest Challenge
Ask employers if sales advisor turnover negatively affects their business, and a majority say YES! Ask luxury retailers, and the number climbs toward 100 percent.…
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Are You Leaving Revenue on the Table?
Customer demand in the luxury sector is so robust that many sales advisors are selling transactionally and not applying core add-on skills. Do your sales…
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Five Must-Have Skills for Todays Luxury Retail Manager
In our Relationship FIRST™ management programs, we work with store managers from around the world. While the position has always been challenging, we have recently…
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Is the Generation Gap Costing You Sales?
For the first time in history, there are five generations of luxury customers and four generations of sales advisors. Age diversity to this extent has never…
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What Today’s Luxury Customer Wants From Brick-and-Mortar Retail
As luxury brands get bigger, they risk becoming impersonal, today’s luxury customers want and need humanization and personalization more than ever. The following is a…
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What Luxury Retailers Need to Know to Stay Relevant in 2022
Customers are changing faster than retailers are adapting. More than ever, brands are competing for the same client. One thing is crystal clear: establish a…
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