Thought Leadership in Luxury
Five Must-Have Skills for Todays Luxury Retail Manager
In our Relationship FIRST™ management programs, we work with store managers from around the world. While the position has always been challenging, we have recently…
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Is the Generation Gap Costing You Sales?
For the first time in history, there are five generations of luxury customers and four generations of sales advisors. Age diversity to this extent has never…
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What Today’s Luxury Customer Wants From Brick-and-Mortar Retail
As luxury brands get bigger, they risk becoming impersonal, today’s luxury customers want and need humanization and personalization more than ever. The following is a…
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What Luxury Retailers Need to Know to Stay Relevant in 2022
Customers are changing faster than retailers are adapting. More than ever, brands are competing for the same client. One thing is crystal clear: establish a…
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Relationships Are The New Currency in Luxury Retail
If Clienteling is critically important to the success of a luxury brand and to the success of the sales professional—then why have sales professionals been…
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Shortening the recovery time for luxury retail: Re-boarding the workforce
Luxury retailers that not only prepare for the safety of the workplace, but also prepare and upskill the workforce, will emerge with a team of…
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How to Stop the Churn of Chinese Retail Sales Staff
Ask employers in China if sales associate turnover negatively affects their business, and 88.6 percent say yes. Ask luxury retailers, and the number climbs toward…
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How to Turn Luxury Sales Associates Into Influencers
Know how it feels to have been somebody’s #1 and find yourself sliding out of sight, out of mind? If not, just ask a luxury…
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Brighten Your Holidays With the Best Gift of All – Add-On Sales!
If you’re a retailer, nothing brings more holiday cheer than the add-on sale. Everybody wins! Ancillary sales at retail are “plus business”, an avenue for…
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