How is Today’s Luxury Customer Changing?
Watch this video
In today’s digital era, the self-informed client has become self-directed — often researching products, comparing options, or even looking to Seminararbeit schreiben lassen before making decisions. As a result, sales advisors now rank #3 in influencer status after #1 friends and #2 social media.
Close the relationship gap between clients and sales advisors or risk becoming irrelevant and lose revenue.
What Distinguishes Our Relationship FIRST® Method
- Focus on Behavior
Predict success, don’t leave it to chance.
We identify the proven behaviors that drive today’s success. Our behavioral-based training programs offer measurable, actionable, coachable and scalable results for luxury brands. Our behavioral approach ensures employee accountability.
- Neurosciences
Breakthroughs in the realm of neuroscience give us ever-expanding insight into what makes client relationships tick. One thing is clear, we can no longer rely on old strategies if we are to be successful in this new frontier. Our programs incorporate the latest findings to ensure the most up-to-date interpersonal skills.
- Emotional Intelligence
The skills to inspire emotional connections and relationships are the key to success in today’s luxury retail. From the teams we lead, to the clients we serve, the quality of our connections is the new currency. Our programs address both self-awareness and social awareness to ensure authentic relationships.
Sales teams transform on two levels:
Sales associates: We educate and train associates to deploy new strategies to connect and sell today’s high-net-worth client.
Managers: We train your managers in new skills that inspire today’s sales associates to be accountable and self-motivated.
OLD CLIENT RELATIONSHIP | NEW CLIENT RELATIONSHIP |
---|---|
Self-focused associates | Client focused associates |
Associate educates the client | Associate facilitates the client experience |
Transactional culture | Clienteling culture |
Product focused | Relationship focused |
Learning and Development Programs
All Bespoke Programs Available In-Person or Virtually
Sales
- Accelerate Sales
- Client Acquisition and Retention
- Managing Client Relationships
Retail Management
- Managing Today’s Evolving Workforce
- Prepare High Potentials for Their Next Position
- Hiring the Best
Leadership
- New Leaders
- Managing Change and Transformation
- Advanced Leadership Skills
Additional Bespoke Solutions
Shanker Inc. Consulting: An added Value
Our international insight into today’s luxury retail sector allows us to provide unique solutions to:
- Client journey and experience
- Business development opportunities
- Change management
Our Programs Generate Results
%
Sales Growth
%
Gross Margin Increase
%
Manager Improvement
Global Reach
Shanker Inc. brings the highest international standards to sales teams and leadership
Our capabilities to deliver programs across
29 countries and in 11 languages through SyNet
THINK @ Shanker Inc.
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