Thought Leadership in Luxury
Clienteling: RELATIONSHIPS are bigger than big data. What You Can Do That Technology Can’t
Does magical thinking have you chasing shiny objects? So many of us have come to believe in technology as THE edge, THE solution, THE holy…
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Will Retailers Finally Catch Up to Customers?
In my work with retailers, I’ve seen a radical shift in the power dynamic between customer and sales associate over the last decade. In short,…
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