Martin Shanker of Shanker, Inc was one of those trusted partners and exceptional resources for us at Burberry, Americas for 8 years as Burberry skyrocketed into a global luxury brand. Martin took the time to understand our brand values and company culture to develop a bespoke selling program and manager training to create a unique customer experience. Martin is passionate about all things luxury. He has been a scholar throughout the years of how the luxury customer has evolved due to his curiosity, listening skills, global travel and exceptional clients. He continues to be my go-to source to understand the behaviors of the luxury connected consumer and how we, as brands, can best serve them. “His expertise in translating the needs of the luxury customer into actionable skills and behaviors for individuals who serve those clients is unparalleled.”