Martin has an intuitive understanding of luxury retail and how to develop the business through people. The Manager as Mentor and Coach program has provided real behavioral changes enabling our store managers in China and Hong Kong deliver significant results through their teams. Martin’s training is very focused, well planned and interactive. His ability to engage participants in and out of classroom (in the store) is commendable. The way he runs ‘real’ play is impactful with sharp feedback and insightful sharing.”