Shanker Inc. Relationship FIRST Training Method ™

Today’s  Self-Informed client is self-directed and therefore associates must leverage their influence in new ways.

Self-focused associates Client focused associates
Associate educates the client Associate facilitates the client experience
Transactional culture Clienteling culture
Product focused Relationship focused

Partial List of Clients


Our Programs Generate Result


Sales Growth


Gross Margin Increase


Manager Improvement

Additional Bespoke Solutions

Exectuive Coaching and Sales Coaching
Job Benchmarking
Keynote Talks

Shanker Inc. Consulting: An added Value

Our US insight into today’s luxury retail sector allows to provide unique solutions to:

  • Create emotional connection with clients
  • Identify new business opportunities
  • Attain sustainable growth

Learning and Development Programs

Our Bespoke Solutions


  • Accelerate Sales
  • Client Acquisition and Retention
  • Managing Client Relationships

Retail Management

  • Managing Today’s Evolving Workforce
  • Prepare High Potentials for Their Next Position
  • Hiring the Best


  • New Leaders
  • Managing Change and Transformation
  • Advanced Leadership Skills

What Distinguishes Our “Relationship FIRST” Method TM

  • Strategies
  • Focus on Behavior
  • Neurosciences
  • Emotional Intelligence
Sales team transform on two levels:

Sales associates – We educate and train associates to deploy new strategies to connect and sell today’s high net worth client.

Managers –               We train your managers in new skills that inspire today’s sales associates to be accountable and self-motivated.

Value Proposition

How is luxury retail changing

How brands and sales associates need to adapt and thrive.


Our clients say it best…

Global Reach

Shanker Inc. brings the highest international standards to sales team and leadership

Our capabilities to deliver programs across
29 countries and in 11 languages through SyNet

THINK @ Shanker Inc.

Latest Blogs

What’s Wrong with Clienteling Today?

What’s Wrong with Clienteling Today?

While today’s high net worth clients are demanding more personalization – luxury retail has become more impersonal. The velocity with which luxury is growing, along with the unprecedented turnover of its sales teams is magnifying this challenge. Clienteling is key to solving this challenge.

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